Eligibility for Returns
-
Items must be returned within 14 days from the date of delivery.
-
To be eligible for a return, the item must be:
-
Unworn, unused, and in the same condition that you received it.
-
With original tags and packaging intact.
-
-
Items that do not meet these criteria may be rejected for return or refund.
2. Non-returnable items
Certain items are not eligible for returns or refunds:
-
Items marked as “Final Sale”.
-
Customised or personalised items (unless faulty).
-
Items damaged due to wear and tear, misuse, or improper care.
3. How to Initiate a Return
-
Please contact our Customer Service at [email/contact] within 14 days of receipt.
-
Provide your order number, item(s) you wish to return, and the reason for return.
-
Once your return is approved, we will provide instructions for the return shipment.
4. Return Shipping & Costs
-
The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or our error.
-
We recommend using a trackable shipping service and obtaining proof of shipment for your protection.
5. Inspection & Refund Process
-
Upon receiving the returned item, we will inspect it.
-
If the item meets the return eligibility, we will process your refund within 7–10 business days.
-
Refund will be issued using the original payment method.
-
Shipping costs (if any) are non-refundable.
6. Exchanges
-
If you wish to exchange for a different size or colour, please follow the return process first and place a new order for the preferred item.
-
We will notify you when we receive and approve your return. Then you may purchase the replacement item.
7. Defective or Incorrect Items
-
If you receive a defective or incorrect item, please contact us immediately.
-
We may ask for a photo of the defect or error.
-
We will bear the return shipping cost and arrange for a replacement or full refund as appropriate.
8. Refund Timing & Notification
-
You will receive an email notification once your refund has been processed.
-
Please allow the usual period of time for your bank or credit card company to process the refund.
9. Policy Changes
-
We reserve the right to modify this policy at any time, so please review it frequently. Changes will become effective when posted.